ISO 9000 Quality Management Consulting
Quality is Free—It's the Rework that Costs a Fortune
Philip Crosby first coined the term that Quality is Free. Having a quality process in place for the delivery of a product or service to the customer is considerably less expensive than the rework that has to be done. Rework is not limited to just the product delivery it also applies to internal processes like Payroll, Accounts Payable, Procurement, etc.
Major Areas for Improving Quality
We can help maintain quality in the following areas:
- controlling and defining production and process
- controlling documentation
- controlling nonconforming product
- controlling purchasing
- controlling the product design (Change Requests and drawings)
- customer satisfaction
- defining and controlling inspection, measuring and test equipment
- handling, storage, distribution and installation
- instituting corrective and preventive action
- personnel training and qualification
- product acceptance (punch lists and job logs)
- product identification and traceability at all stages of production
- records management
The Three Categories of Business Processes
Looking at the organization from a process perspective yields three general categories: Management, Support, and Core. Identifying the key business processes that are used in the quality management system is important for a company to successfully become ISO certified and yields the best Return-On-Investment.
A QMS
We often hear that ISO 9001 is about the paperwork. At Synergy InQuality our consultants believe that ISO 9001 should provide business value. The Quality Management System should help the organization move forward. A good ISO 9001 auditor should add value by reviewing a Quality Management System for effectiveness and efficiency.
How we do it.
Our consultants use interviews as part of the methodology in creating the unique procedure, work instruction, or form. Central to our methodology is understanding how the process occurs and streamlining the information so that only the most germane of information is recorded. It's our belief that if the procedure is too wordy, not easily readable, or too verbose, the organization won't use it and hence, it of no value.
Plan, Do, Check, Act
Deming's PDCA model is the basis of the ISO 9001 model. The focus is on improving the business processes used in the organization. The PDCA is also used in TQM, TPS, and Lean. But is more than just four letters and idea. PDCA is a model that, when promulgated by senior management, can move the organization forward in achieving goals, reducing costs, improving customer satisfaction, and decreasing time to market.
Outsourcing internal audits
There are several advantages to outsourcing your internal audit processes.
1) Our consultants assist with process improvement
2) Our consultants are objective but knowledgable about your business
3) Our consultants bring knoweldge and experience from other industries
4) Cost effective
5) Complaint with "no auditor shall audit their own work" clause of the ISO 9001 standard
Start Your Quality Program Now!
Looking for honest information about an ISO 9001 compliant Quality Management System, or wanting to go "Green" on your score card?
Contact us now by phone or email:
(831) 905-0062
Our Consultants focus on identifying those key business processes, creating the procedures and work instructions that are unique, specific, and applicable to your organization. No canned software, or pitching the work over the fence. Synergy InQuality is with you every step of the way.